Reporting a Claim Best Practices

Reporting a Claim Best Practices

June 11, 2018
Author: ProSight Direct

Here is some helpful advice to make the claims process quick and easy:

Property Damage Claim Best Practices

1. Tell us what happened:

  • Provide a brief description as to what happened.
  • Include the location of where the loss occurred.
  • If your property was damaged, take photos and send them in to claims@prosightspecialty.com. If someone was responsible for your damaged property, take down their contact information.

2. What to expect:

  • We will do everything possible to handle the claim covered under your policy in a timely fashion. Having receipts and warranty information readily available will make for an easy claims experience.

3. Be responsive:

  • Our Claims Team is dedicated to the expedient resolution of your claim, but we need your help—be available to discuss your claim with your dedicated Claims Professional. The quicker we reach you, the quicker your claim will be assessed!

General Liability Claim Best Practices

1. Tell us what happened:

  • Provide a brief description as to what happened.
  • Were there any witnesses? If so, take down their contact information.
  • Is there any video footage or photos of the incident? If so, request a copy and/or take down the contact information of the representative that has access to it and send it to claims@prosightspecialty.com

2. Have you received any legal communication regarding this incident?

  • Send it in to us at claims@prosightspecialty.com.
  • You are not obligated to speak with anyone about the claim filed against you—refer any interested party to ProSight, and your dedicated Claims Professional will address the matter with the interested party directly.

3. Be responsive:

  • We have your back! We’ll give you a call as soon as the claim is reported to figure out what happened so we can defend you.

Need to report a claim?

  • Sign in to your ProSight account to file a claim. You will receive a response from your Claims Examiner shortly after your claim is submitted.